1. Data Controller

Controller: Lorena Sánchez Cano (Internacionalia)
National ID (DNI): 09031478E
Address for notices: Avenida de Madrid, 48, 28802 Alcalá de Henares (Madrid), Spain
Email: hello@internacionalia.com
Website: internacionalia.com

2. Personal data we process

Depending on how you interact with the website, we may process the following categories of personal data:

  • Identification and contact details: first name, last name, email address, phone number (if provided), company, job title.

  • Booking and service data: information you provide through booking forms (e.g., project context, markets, channel, etc.).

  • Billing data: name/company name, tax ID, billing address, and any information required to issue an invoice (where applicable).

  • Browsing data: technical and usage information (cookies and similar technologies), according to your cookie settings.

We do not intentionally process special categories of data (e.g., health, political opinions) unless you voluntarily include them in open fields; in such cases, we recommend that you do not provide sensitive information.

3. Purposes of processing

We process your data to:

a) Respond to requests sent by email or through forms.
b) Manage session bookings (including communications related to the booking).
c) Provide contracted services and carry out the operational follow-up required.
d) Manage invoicing and administrative/legal obligations.
e) (Where applicable) Send commercial or informational communications only if you have requested or consented to them.

4. Legal basis

The legal bases for processing are:

  • Performance of pre-contractual measures and/or a contract (e.g., managing a booking or providing a service).

  • Compliance with legal obligations (e.g., tax/accounting requirements).

  • Consent (e.g., non-essential cookies; and marketing communications where applicable).

5. Recipients and service providers

Your data may be processed by service providers that are necessary for operating the website and managing bookings/payments, under the corresponding data processing agreements, such as:

  • Website platform/hosting: Squarespace.

  • Booking system: Acuity Scheduling (Squarespace Scheduling).

  • Payment processor: Stripe (for service-related payments, where applicable).

  • Email provider and communication tools (depending on configuration).

We do not disclose personal data to third parties except where required by law or where necessary to provide the service (e.g., the providers listed above).

6. International transfers

Some technology providers may process data from or to countries outside the European Economic Area. In such cases, appropriate safeguards will be applied in accordance with applicable law (for example, Standard Contractual Clauses or other legally recognised mechanisms).

7. Retention periods

We will retain personal data for as long as necessary to fulfil the purpose for which it was collected and, thereafter, for the periods required by applicable law.

By way of guidance:

  • Information requests: for as long as necessary to manage and follow up on the request.

  • Services and invoicing: for the legally required tax/accounting retention periods.

8. Your rights

You may exercise your rights of access, rectification, erasure, objection, restriction of processing, and data portability, as well as withdraw consent where applicable, by writing to hello@internacionalia.com.

You also have the right to lodge a complaint with the Spanish Data Protection Authority (AEPD) if you believe that processing does not comply with applicable law.

9. Security measures

We apply reasonable technical and organisational measures to protect information against unauthorised access, loss, alteration, or disclosure.

10. Changes to this policy

We may update this Privacy Policy to reflect changes to the website or to applicable legal requirements. The “Last updated” date indicates the current version.

Last updated: January 2026